Refund Policy

Last updated: January 1, 2026

At KanadaTV, we want you to be completely satisfied. This policy explains refund circumstances.

1. General Policy

All subscription purchases are final once activated. Our Service provides immediate access to digital content upon payment. We encourage using our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Outage

Verified outage exceeding 72 consecutive hours may qualify for pro-rata credit. Must be attributable to KanadaTV infrastructure. Submit within 14 days.

2.2 Duplicate Charge

Confirmed duplicate charges are refunded in full within 5-10 business days.

3. Non-Eligible Situations

• Change of mind after purchase
• Wrong plan purchased
• Issues with your internet, router, or device
• Account suspended for Terms violation
• Unused subscription period
• Content or channel availability changes

4. How to Request

1. Email [email protected] with subject: Refund Request
2. Include: name, email, purchase date, description, payment reference
3. Submit within 7 days of qualifying event
4. We respond within 3 business days

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just CA$10.99, so you can evaluate the service without committing long-term.

6. Processing

Approved refunds returned to original payment method within 5-10 business days.

7. Chargebacks

Please contact us at [email protected] before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

8. Contact

Email: [email protected]
Website: https://kanadatv.com